Refund Policy

Thank you for shopping at Doodles Designs. We want you to be happy with your purchase. If you are not satisfied, we’re here to help with returns, exchanges, and refunds in accordance with the terms below.

1. Returns

• You may request a return within 10 days of receiving your order.

• To be eligible, items must be:

• Unused and in the same condition you received them.

• In original packaging with tags (if applicable).

• Accompanied by proof of purchase (receipt or order number).

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Personalized or custom-made products.

• Perishable goods (e.g., food, flowers).

• Intimate or sanitary products.

• Digital/downloadable products.

• Sale or clearance items (if marked as final sale).

3. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.

• If approved, your refund will be processed to your original payment method within 10 business days 

• Shipping fees are at your own cost 

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 10 days with photos of the item.

• We will arrange a replacement, exchange, or refund at no additional cost.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. How to Start a Return

To initiate a return or exchange, please contact us at:

Email: dominiquemoore17@gmail.com

Please include your order number and reason for return.

8. Policy Updates

We may update this Return & Refund Policy from time to time. Changes will be posted here with the updated effective date.

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